Where is Ebike Moustiers located?

We are located at the edge of the village of Moustiers-Sainte-Marie, on the road leading to Castellane, the lake of Sainte-Croix, and Verdon Gorge, just next to Achard's garage and the gas station. You can find a map below that will show you our exact location or click the link below to start the navigation with Waze.

Click here to start navigation with Waze

Is it possible to extend my bike rental?

If your bike is not rented in the future to somebody else, it is very easy to extend your rental. Use the contact form on our contact page, call us or send us a text (+33 6 11 53 13 86) and we will extend your reservation.

Do you have any discount for large groups and/or long reservations ?

Yes and yes! Our rates are decreasing gradually the longer your reservation is, and we offer a 12% discount for any bike rental with more than five persons.

Do I have to wear an helmet?

No. In France there is no obligation to wear an helmet but we strongly advise you to do so and you will get one at no charge with any bike rental.

What do I do with the bike overnight?

Bikes like to sleep indoors, just like people. You are responsible for your bike for the duration of your rental, nights included. A lot of accomodations have a locked place. Keeping the bike indoors overnight is the best way to avoid potential damage or theft.

How many sizes of bikes do you have?

The Neo City 2 (woman's bike frame) comes in two sizes:

  • Size 45 for people between 1m50 and 1m60 (59 to 63 inches).
  • Size 47 for people between 1m55 and 1m65 (61 to 65 inches).

Our other bike, the Tesoro Neo 2 (man's bike frame) comes in three sizes:

  • Size 50 for people between 1m60 à 1m70 (63 to 67 inches).
  • Size 56 for people between 1m70 à 1m80 (67 to 71 inches).
  • Size 62 for people more than 1m80 (71 inches).
I have a baby with me what can i do ?

We have a baby seat and a bike trailer if you need it. Contact us to check for availability.

Can you deliver and come pick up the bikes?

Yes, but it depends on your location and the duration of your rental.

If you are located less than 5km from us, you can have your bike(s) delivered if you rent at least either:

  • 2 bikes for one day
  • 1 bike for two days

If you don't meet these requirements, an extra 10€ will be charged. Note that we don't deliver for half a day rentals.

If you are located less than 10km from us, you can have your bike(s) delivered if you rent at least either:

  • 2 bikes for two days
  • 1 bike for four days

If you don't meet these requirements, an extra 20€ will be charged. Note that we don't deliver for less than two days rentals.

If you are located less than 20km from us, you can have your bike(s) delivered if you rent at least either:

  • 2 bikes for three days
  • 1 bike for five days

Rentals including two bikes for two days and one bike for three or four days can be delivered, but an extra 20€ will be charged.

What happens in case of a flat tire?

It happens very rarely on these kinds of bikes, but we're trying to be foresighted by supplying you with a very efficient, and very easy to use, bike repair kit. If somehow you'd prefer, should we be available to do so, be able to intervene on sight to help you. Caution, this service might be charged. Contact us.

How much do your bikes weigh?

The Mavaro Neo City 2 (woman's bike frame) weighs 22 kilos (48.50 pounds) and the Tesoro (man's bike frame) weighs 21.5 kilos (47.4 pounds). These numbers include the weight of the battery.

What is the battery life of your bikes?

With its "active line plus 250wh" Bosch engine and its "powerpack 400wh" battery, you can ride without worrying. The range you might be able to ride assisted is however very difficult to estimate. It depends on various parameters resulting in a very wide estimation of the distance. The wind, the slopes, the nature of the terrain, your weight, your luggage, etc

If you want to have a more precise idea of the number of kilometers you might be able to ride, go on Bosch website to check their "ebike range assitant". Don't hesitate to play with the parameters, including in "rider", "ebike" and "environment" tabs to see how they affect the results.

https://www.bosch-ebike.com/en/service/range-assistant/

Is it possible to cancel for weather-related reasons?

Many people are asking this particular question. It is so easy today to book something with the click of a mouse that we all forget that booking implies obligations, please think before you book.

Logically, bad weather conditions (too hot, too cold, wind, rain, etc) cannot be a reason to cancel a reservation.
However, nobody wants to ride for a day in the rain, myself included, so in case of real extreme conditions, we will not charge cancelling fees. We have a lot of ways to check for 8 days weather forecast and if you are not sure, don't make a reservation.